Shipping policy
Shipping Policy
Last updated: 11/09/26
We currently deliver to addresses within the United Kingdom.
Some products may be dispatched directly from our suppliers' warehouses. Where this applies, your order may arrive separately from other items purchased at the same time.
Processing and dispatch
Orders are normally processed within 2 working days.
Where a faster dispatch option is available, orders placed before 2pm may be dispatched the same working day, subject to product availability and the delivery option selected.
Processing and dispatch times are estimates unless we have expressly agreed a specific delivery date with you.
Delivery times
Estimated delivery times are shown during the ordering process or in the relevant product information where applicable.
Delivery times can vary depending on the product, supplier and courier.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Please note that tracking information can sometimes take time to update after an item has been dispatched.
Split deliveries
If your order contains products supplied from different locations, your items may be dispatched separately and may arrive at different times.
You will not normally pay additional delivery charges because an order is split into multiple deliveries unless this was clearly stated at the time of purchase.
If your order is late
Delivery estimates are made in good faith but are not guaranteed unless we have expressly agreed a specific delivery date with you.
If your order has not arrived within the estimated delivery window, please contact us at info@properparty.store and we will investigate with the relevant courier or supplier.
Unless a different delivery period has been agreed, goods should normally be delivered without undue delay and within 30 days of the contract being made.
If we fail to deliver within an agreed timeframe, or within the applicable legal timeframe, you may have the right to cancel your order and receive a refund.
Where delivery by a particular date was essential and you made this clear to us before entering into the contract, you may have additional rights if we fail to meet that deadline.
Lost or missing parcels
If tracking shows your parcel as delivered but you have not received it, please check with neighbours and any nominated safe places and contact us as soon as reasonably possible.
We recommend contacting us within 7 days so that we can investigate promptly with the courier or supplier.
If a parcel is confirmed lost in transit, we will arrange an appropriate replacement or refund, subject to your statutory rights.
A request to contact us promptly does not remove or limit your statutory rights.
Incorrect delivery address
Please check that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is subsequently returned to us or the supplier, we may need to charge reasonable additional delivery costs before arranging another delivery, where permitted by law.
If an error has been made by us or our delivery partner, we will work with you to resolve the issue without charging you for correcting our mistake.
Failed delivery
If a delivery attempt is unsuccessful because nobody is available to receive the parcel, the courier may leave instructions for collection or arrange another delivery attempt.
If an item is returned because of repeated failed delivery attempts or an incorrect address supplied by you, please contact us at info@properparty.store so we can advise on the available options.
Damaged deliveries
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at info@properparty.store.
Where possible, please provide photographs of the outer packaging and the damaged item.
We will investigate the issue and arrange an appropriate remedy where the goods are damaged or do not conform to the contract.
Supplier-direct deliveries
Some products may be fulfilled and dispatched directly by one of our suppliers.
Where this happens, the supplier may appear on tracking information or delivery documentation. Your contract for the purchase remains with M/O Entertainment Limited trading as Proper Party unless otherwise stated at the time of purchase.
Contact
If you have a question about your delivery, contact:
We will normally respond within 24 hours, although please allow up to 3 working days during particularly busy periods.
Nothing in this policy affects your statutory rights under UK consumer law.